When we last left my new, custom built, kitchen cabinet, I had located new hinges that virtually matched the hinges on my existing cabinets, as well as one vintage green, glass knob and a vintage nickel drawer pull. The one thing missing was the three cabinet latches for the three doors.
|The existing vintage latches I'm trying to match.|
Anywho. Here we are 4 years later. I finally broke down and started shopping new latches. I comforted myself with the fact that the new cabinet was across the room from the existing cabinets. I hit up two of the well known vintage look hardware websites. Then on a whim I pulled up the site of Crown City Hardware. Their latches were quite a bit less expensive than the other two stores and they looked similar enough. I ordered three in oil rubbed bronze.
|The new latches. Made in Taiwan.|
I carefully measured, remeasured and then re-remeasured. Then I marked off the drill holes with a Sharpie. I drilled a hole, ran the screw through the bar of soap and then hand screwed the hardware in place. All was well with the world.
And then on the last hole of the last latch, the screw snapped. The head of the screw fell to the floor. My heart stopped. Then it sunk.
|There it is. Just hanging there. Half of a screw lodged in the wood and half laying on the floor below.|
|The top of the offending screw.|
I sent off an email to Crown City telling them I had a screw snap off and asking if I could get a replacement screw. My email was that simple. Short and sweet. I thought they would drop a matching $0.20 screw in an envelope to me. Probably with a generic apology.
The reply I got back took me by surprise. It was a long email implying I had installed it incorrectly. They also told me I'd need to buy a bag of screws and it would take some while to order them. I never told them how I installed it, so this took my by surprise. Then it made me mad. Good freakin grief, I was not fresh off the home restoration turnip truck. I've installed more than a few screws in my day. They were a hardware store and didn't have an extra screw that they would be willing to mail me?!
I sent off a reply informing him that I would not be buying a bag of screws from them. I told them not to bother with the screw if it was that much trouble for them to send one out. It wasn't worth it to me. Lesson learned, I would not buy from them again. They had, however, given me a nice blog post.
The minute a blog was mentioned, they could not have been more happy to send me out a free bag of screws. They were very concerned about standing behind their product then. Ick.
I never responded. I'll have to dig the remaining screw piece that is lodged in the wood out with my Dremel. Then fill the large hole with WoodEpox and try to stain the patch to match. I'll then go down to the local hardware store and buy a Phillips (or slat if I can find one) screw in black, not oil rubbed bronze. It won't match, but I doubt anyone will see it. Not exactly what one wants for their brand new cabinet. However, It will be a nice reminder to me about buying from companies that stand behind their product....and not going back to companies that don't.